Contact Casino Ninewin support

# Contact Casino Ninewin support

For account enquiries, questions about gambling controls or a complaint, email [email protected]. Support can explain the available controls and direct you to specialist organisations.

## Account and payment enquiries

Describe the account issue and any deposit, withdrawal or verification step involved. Identity and payment checks may be required before a withdrawal can proceed. Use the document-submission route requested for your account rather than including a password in an email.

## Complaints

Send your complaint to [email protected]. The support department handles complaints and refers matters it cannot resolve immediately for further review. It provides reasonable updates on their progress.

## Gambling controls and exclusion

You can ask support about deposit, wager, loss and session limits, cooling-off or self-exclusion. Self-exclusion can also be started in the Self-Exclusion section of your profile. If you cannot complete that process, tell support you attempted it and ask for manual assistance. Email assistance is not instantaneous; support confirms when an exclusion has taken effect.

## Closing an account

Request closure at [email protected]. Further identity documents, a video interview, evidence about funds or a document selfie may be requested even if previous checks were completed. The operating Company chooses the method used to return account funds.